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FAQs


Faqs

 

 Q: How do I pay for an order?  

To pay for your order on our site, follow the steps below:

  • Select the order and click "Buy now” to checkout immediately or click “Add to cart” if you would like to buy more than 1 product
  • Choose PayPal payment method on the checkout page or fill out required fields for other methods of payments

Q: What types of payment do you accept?

We accept the following payment methods:

  • Credit cards: VISA, MasterCard, Discover, Paypal, American Express, Googlepay, JCB, and Apple Pay

Q: Why did my payment fail?

If your payment for an order has failed, please check it is not due to the following situations:

  • Card security code failed: Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
  • Insufficient funds: If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
  • Exceed limit: Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.  

Q: How can I track my order?

Here is how you track your order:

  • Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
  • If you don’t know what your tracking number is or if you’re having difficulty tracking your package, contact our customer service department for assistance.

Q: I can't track my order using the tracking number provided. What can I do?

If you can't track your order using the tracking number provided:

  • Please contact us to confirm whether we provided you with the correct tracking number.
  • Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

Normally the package is delivered within 2 weeks

  • The length of time in which you receive your order will depend on many factors such as the number of products, shipping company delays or errors, as well as the location of the shipping address. Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can email us within 24 hours from the time of the order.                                                                                                          

Q: Why was my item/order canceled?

Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

Q: When will I receive my refund?

A: The refund caused by order cancellation will be processed instantly. However, it may take 7-10 business days for it to display on your credit card statement.